Dymin Blog

How Managed IT Services Can Change Your Business

Posted by Scott Breitman on Jul 11, 2016 1:00:28 PM

Business people using laptop computer

If you run a business, you take on many roles, from sales professional to maintenance person, as your business requires. But as your business grows and your technology expands, your IT needs may start to outpace your knowledge and abilities (not to mention your available time). Small-to-medium businesses (SMBs) need reliable technology to be successful; it is the heartbeat of a 21st-century business. Without it, your business is slow and uncompetitive. Done properly, it can help make you the local leader in your market segment. If you need help managing your technology, a managed IT service provider can be the answer.

the right IT person for your small business


IT Services: Keeping Your Technology Running

Hiring the right IT company can be difficult because you may not know what IT people actually do! The world of computer networking, maintenance, troubleshooting, and repair may feel almost mystical. But you don’t need a magic wand to keep your technology running smoothly; you just need an experienced, knowledgeable IT professional.

IT service is a relatively new business in the grand scheme of things. Only in the early 2000s did most SMBs began adopting computer technology as a primary back end for their business infrastructure. Prior to that, primarily big business had adopted computers and databases. These days, a SMB cannot be competitive without technology.

I can remember going to work with my Dad back in the 70s. He was an accountant for Caterpillar in Peoria, Illinois, and an entire floor of their building was filled with accountants at tiny desks, neatly arranged in a grid with no cubicle walls. Each desk had an adding machine and a stack of papers, and accounting was done completely manually. Can you imagine that now?!

The Traditional Service Model: A Broken System

In the beginning, IT service was handled very similarly to how we handle maintaining the tires on our cars. You look at them from time to time, and if they look like they have some tread life left, you continue driving the car as usual. Every so often a tire goes flat, and you look around for the quickest, cheapest, most convenient tire shop to fix it or sell you a new tire. In the IT world, this form of service is called “break/fix.” When something is broken, your IT person fixes it. This kind of service model still exists, and it can serve to keep your proverbial “IT vehicle” on the road, but is it the best way to maintain it? In other words, is it the best way to get maximum productivity and uptime, which is what you really want as a business owner? You want a car that’s reliable, and you should have the same expectation of your business technology.

The traditional break/fix model is inherently flawed when it comes to IT service. Whether you’re purchasing hours from your IT provider à la carte or in a block at a discount, it’s the same method of service delivery. The inescapable problem is that neither the business owner nor the IT professional are served very well: because they’re working by the hour, break/fix IT providers have no incentive to take steps to prevent downtime in the future. Even assuming they take pride in their work and do the job right, they aren't paid to look under every rock for potential problems; they’re hired to fix the issue at hand. The business owner, on the other hand, naturally wants to spend as little as possible to keep the system running and is not incentivized to pay for extra time to look for problems that haven't even occurred yet. The result is an increasingly-unreliable network.


The Managed IT Services Model: How Does It Work?

Managed service IT changes the entire structure of the relationship between business owners and IT providers. In a managed service arrangement, the tables are turned, and both parties are motivated to invest in prevention and rewarded for doing so. In a managed arrangement, a business pays an IT provider a flat fee for all services, including preventive maintenance; in return, the IT service provider delivers uptime and reliability. In this scenario, the IT provider is highly motivated to keep things working without having to come in to fix them; each problem requires the provider to spend more of its resources.  

Business owners are properly incentivized as well because the expectations of managed IT service are different. Rather than looking for the IT company that can get there the fastest in an emergency, businesses can expect that few emergencies will come up. Even on the rare occasions that problems arise, the price of getting everything back in order is fixed and manageable -- no more scrambling to cover expensive repairs. While the price of managed service may initially appear higher, the long-term cost to business owners is typically lower than under the break/fix model. More importantly, the most expensive and valuable components of your business -- your employees -- are able to remain productive. Doesn’t that seem like a better solution than waiting for an inevitable breakdown?

Learn more with our it video 

Are you ready to learn more about how managed IT services can help your business? Dymin Systems can answer all your questions and structure a business service plan that works for your small to medium sized Des Moines area business. We serve the greater Des Moines area, including West Des Moines, Clive, Windsor Heights, Johnston, Ankeny, Waukee, and Grimes. We offer a full spectrum of computer repair servicescomputer replacement options, and remote and on-site IT support. Contact us today!


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Topics: computer repair, computer maintenance