Dymin Blog

How to Buy a Business Phone System

Posted by Scott Breitman on Aug 16, 2018 6:44:00 PM


If you’re in the market for a new business phone system for your small-to-medium sized business, you may be overwhelmed by the options. Choosing a business phone system that meets the continuing needs of your company and employees is one of the most essential components of your business infrastructure. Get rid of your existing premises-based hard line phone system and all of the “hacks” you’ve developed to integrate your wireless tech devices.  

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Traditional Setups with State-of-the-Art Features

For small-to-medium sized businesses (SMBs) with 1 to 250 employees, two basic kinds of business phone systems are available. “Premises-based” systems use hardware and software that exists in-person at your business (including more traditional handsets, headsets, and workstations). If you’re interested in customized applications that work with your phone system, like voicemail to texting, click-to-call features, brand-specific web and smartphone applications, and more, a premises-based system may be the right fit.

Premises-based systems are also more advantageous for advanced inbound call center functions and call queue monitoring features (such as live monitoring of your phone calls, agent answer times, and time on hold). If you have at least 125 handsets at a single location, on-premises systems typically offer economically beneficial TOC (total cost of ownership) versus cloud-based choices.


Unify Devices with a Flexible Cloud System

Conversely, if you have a lot of smaller offices or business locations, cloud-based phone systems offer flexibility and minimal infrastructure. Users access the communications system through any internet connection using secure software. The actual hardware is at a data center operated by a service provider and shared by many clients around the world. This makes it easier for you to set up and maintain multiple locations for your business and allow workers to easily integrate their own devices into your communication system.

The monthly per-user cost for cloud-based hosted systems can be less than the cost of phone lines and equipment needed for premises-based systems. This typically has a TOC advantage for businesses that have fewer than 125 handsets in any one location. Cloud-based systems typically include software upgrades and enhancements, maintenance, and repair in their monthly user fees, which makes cloud-based solutions convenient and predictable. In addition to integrating users’ own devices, you can purchase additional business handsets in the future, regardless of whether they match in style or model, and use them alongside the original handsets without issues.

Modern cloud-based phone systems use state-of-the-art security systems and business continuitypractices to ensure that they stay consistently operational as well as impenetrable to unauthorized access. The phone system hardware operates in a data center with redundant power, voice, and internet connections. As your business grows, you can add or remove handsets and devices from your network. This allows you to flexibly and efficiently expand and contract with the needs of your company.


Choosing a System Style and Provider

Both on-premises and cloud-based systems can allow you to program and customize features that help your business thrive. A provider that is well-versed in both types of systems can help you evaluate which would offer your business the most features at a price point that works for your budget. Some of the factors that you should consider include:

  • Price to purchase or activate and implement
  • Monthly ongoing use costs
  • Ongoing maintenance costs/issues
  • Availability of local service and support
  • Whether you need to integrate off-premises handsets (BYOD/teleworkers) or have multiple locations
  • Whether you need unified communications features (voicemail to email, forwarding business calls to your cell phone)
  • Ease of onboarding, training, and use
  • Flexibility of adding/subtracting users/license agreements

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Dymin Systems proudly offers affordable, easy-to-use premises-based and cloud-based business phone systems around the greater Des Moines, Iowa. Some kinds of SMBs, like hospitality and telemarketing, require specific customizations for their communications systems; regardless of your industry, contacting a voice specialist to discuss your company’s needs and goals can help you find and purchase a system that’s perfect for you.

Dymin offers a full range of communications and IT support services for business to help choose, purchase, implement, and maintain the telecommunications technology that works best for your organization. Plus, our 24/7 remote and on-site business support gives you the advantages of our in-house IT and communications professionals at no additional expense! Contact us today to talk about the wide range of communications options available for your organization.


Topics: business phone