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Dymin Blog

How to Choose a Managed IT Services Plan

Posted by Mike Hurt on Aug 22, 2016 10:30:00 AM
Dymin Systems

 

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If you’re sold on the benefits of having a managed IT services plan, you may be stumped as to “what’s next.” (If you haven’t reached that point, read our blog on why your business needs managed IT services.) How do you know which features and services you need in a plan? A great IT services provider will work with you to create a plan that prioritizes what’s important to your business without charging you for services you won’t use—at a price point that’s perfect for you.

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The Magic of Managed IT Services

As a business owner, you probably don’t have any real idea of the IT work that’s done (or not done) for your company. Whether you think that computers work by magic or know your way around a motherboard, you don’t have time to deal with the day-to-day maintenance of your business’s computers and servers. Outsourcing your IT needs makes good business sense, and allows your professional team to focus on making your company successful. But how do you know whether your IT services provider is effectively protecting and maintaining your IT assets?

Many IT providers offer customers a list of specific services, which reads like a set of television instructions to the average person but looks very impressive. These lists are aspirational, at best, for most providers; they hope they have enough time to do the things on the list you’re paying for. But this “hope” list can include your companies most critical needs, such as properly verified backups and security patches for your servers! And since so much of the real IT work takes place behind the scenes, you might never know that these crucial things aren’t being done until disaster strikes.

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Are Your IT Needs Being Met?

So how do you know you’re getting good IT service? Aside from sending out another IT provider to check on yours (who will invariably find something wrong even with the best IT service), the best way to know is whether or not you think about your IT or technology daily. If you come to work every day and simply do your job and go home, you likely have an IT provider who’s doing the things on your list of covered services.

On the other hand, if your average work week has you asking yourself things like:

  • Why can’t I print?
  • What happened to my J: drive? Where did it go?
  • Why am I rebooting my computer?
  • What’s this error message I keep getting?

…it’s likely that the critical things aren’t getting done by your provider and it’s time to shop for another one.

 

Finding an IT Services Plan That Meets Your Needs

Before you can find a managed IT services plan that fit your needs, you must evaluate what your business’s IT needs actually are! Think about things like:

  • Do you need consistent round-the-clock service availability, or are your workers mainly 9-to-5/Monday-Friday?
  • Do you have 5 computers on your network or 500?
  • Does your business work with significant amounts of secret, sensitive, or confidential information?
  • What kind of computer programs are you using and supporting on your systems?
  • Do your employees regularly work remotely and use their own devices (BYOD)?
  • Do you have any in-house IT resources or support?

An IT services company should work with you to review your IT support needs and develop a plan that meets them, without giving you a laundry list of additional, unnecessary services.

 

Making IT Predictable

The best IT service is the kind you never have to think about. At budget time each year, you should almost wonder “Why do we pay these people? Because they’re never here and they never have to fix anything.” Through preventative maintenance, 24/7 remote monitoring, and proactive troubleshooting and repair, great managed IT care can make computer disasters a thing of the past for your organization. Managed IT service plans are a fixed monthly expense rather than an unpredictable, potentially budget-busting catastrophe.

 

If you’re ready to say goodbye to worrying about your IT and hello to a managed IT services plan, the experienced IT professionals at Dymin Systems can help. We’ll work with you to identify your organization’s IT needs and craft a services plan that fits you perfectly. Contact us today to learn more about how we can help ensure you never worry about your IT again.

 

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Topics: managed IT services, computer maintenance