Dymin Blog

Internet Slow or Not Working at All? Try These Tips

Posted by Mike Hurt on Apr 4, 2018 7:11:00 PM


The internet has come a long way from when you had to patiently wait minutes for websites and pictures to load, but when your internet slows down, seconds of delay can feel like eons. If websites are slow to load, refresh, or time out before completing actions, or if your internet connectivity is spotty or altogether failing, start by trying these troubleshooting tips.


Check power sources.

If you’re not getting internet at all, make sure your modem is plugged in, turned on, and getting power. (Make sure the outlet works and hasn’t inadvertently been turned off by a switch.) If you are using WiFi on your device, make sure the WiFi is switched “on”; some computers have somewhat unobtrusive physical switches that can get jostled and inadvertently turned off.


Check lights on router and modem.

When your modem is functioning properly, you should have solid green lights indicating “power” and “DSL” and flashing green lights indicating internet (INT), Ethernet (if connected by an Ethernet cable), and/or wireless (if you are using WiFi).


Disconnect and reconnect modem and router from power.

The old adage “try turning it off and on again” is a good starting point for a lot of computer issues. Disconnect all devices from their power sources, wait about 60 seconds, then plug them back in and power them on. This will reset your router, which frequently solves slow connection issues.


Restart everything else.

While you’re at it, turn off, unplug, and then restart your computer and any other devices. Running too many processes or programs can cause your computer to lag, slowing down internet applications along the way.


Check your cables.

Check that each cable is securely connected at the correct spot (if you’re not sure, contact your internet provider). Check the outside of each cable for damage; pets love to chew on cables and connectors, and they can be damaged in any number of other ways, affecting their performance.


Check your location.

If you’re connected to the internet through a WiFi network, you may be outside of your wireless network’s optimal range. An extender can boost the signal to make sure it covers all areas of your property where you want to have WiFi connectivity.


Check your router.

You can perform some simple, basic speed tests on your internet connection and your modem to see if you can identify the source of the problem.


Call your provider.

If you’re not getting any service, or service seems unreasonably slow, call your internet service provider. Sometimes, interruptions or service outages cause slowdowns or brownouts on the network.


If your internet speed is still slow after checking these things, call the service professionals at Dymin for support. Our in-home computer repair service technicians will check out your modem, router, WiFi, and devices and try to get to the bottom of your internet issues. We can make sure you’re set up to get the optimal performance from your home network systems and troubleshoot all your hardware and software issues. Contact us today to make an appointment!

send us an email


Topics: computer maintenance