Working with a managed IT service provider (MSP) is very different from having IT personnel on staff. They may not be in the office, but the MSP is very knowledgeable and can offer support 24 hours a day—not just from 9 to 5. Sometimes, you may feel like you are speaking a different language. We have broken down the top 10 terms you should be comfortable with to help make communication with your MSP a little easier:
We all risk accidentally downloading dangerous malware while browsing the internet. Malicious software can slow our computers, leak sensitive information, and even lead to heavy financial losses. While a few simple techniques can remove many viruses, malicious software is growing more sophisticated, and consulting trained professionals is the most effective way to keep your computer and your data safe.
Outdated, reactive IT services end up costing businesses untold amounts of revenue each year. We are all familiar with the old IT model. Employees submit a help ticket when their computers malfunction, and the IT department does their best to solve the problems. However, as business and technology innovation picks up pace every year, that system is simply too slow. Proactive IT departments anticipate problems before they arise and see opportunities before your competitors.
Whether a company is improving its efficiency or struggling to maintain profitability, one line item in the budget that often finds itself on the chopping block is the allocation for managed IT services.
Ironically, the attributes that make an IT services company exceptional are often why executives don’t think they’re getting their money’s worth. This is because an exceptional IT company ensures that your systems work consistently, smoothly, and uneventfully, while a mediocre IT company is constantly responding to calamities, failures, and interruptions.
So what’s an awesome IT company doing behind the scenes that justifies your continued relationship?
Viruses and malware are can slow down your computer, plague you with unwanted popups, threaten the security of your personal information, and/or attempt to gain unauthorized access to your computer, so it’s vital that you take aggressive steps to protect yourself. You may already know that one of the best ways to outsmart these nasty problems is to stop clicking “yes” or opening clickbait, but what about emails?
Can just opening an email message expose you to malware or other security threats?
Computers have changed a lot in the last 30 years. Rather than one family PC, many families now have multiple computing devices, including tablets, smartphones, laptops, and desktop personal computers. The recommendations on how to care for your computers has changed as the technology has changed. Nevertheless, one of the most common questions computer technicians are asked is “Should I turn my computer off every night?”
You’ve probably read about all kinds of threats to your computer, including viruses, spyware, ransomware, “Trojan horses,” and more (collectively called “malware,” or “malicious software”). How do you know if your system has fallen victim to a virus or malware? These malicious programs slow down your computer’s performance and potentially threaten your security. Here are five signs that you could have a virus or malware.
One of the most frustrating things is when your computer runs slower than you expect it to—lagging when opening programs, struggling to load webpages, and worse. If you’re starting to develop an Office Space-worthy case of computer rage, the following explanations may help you understand (and solve) your slow computer problems.
Windows 10 was an update to the operating systems of most non-Apple/Macintosh computers that Microsoft released in 2015. It had significant issues and caused a lot of confusion. One particular area that was especially problematic was how to upgrade a computer running a genuine copy of Windows 7 or Windows 8.1 operating system. Since software upgrades are usually available at reduced rates (or for free) to customers running older versions of the program, it’s necessary for users to input an identification marker to activate the upgrade upon installation.