Working with a managed IT service provider (MSP) is very different from having IT personnel on staff. They may not be in the office, but the MSP is very knowledgeable and can offer support 24 hours a day—not just from 9 to 5. Sometimes, you may feel like you are speaking a different language. We have broken down the top 10 terms you should be comfortable with to help make communication with your MSP a little easier:
Windows 7 continues to play a major role in businesses around the country. According to Net Market Share’s data for December 2018, Windows 7 still constitutes 36.9% of the market share, while Windows 10 has just edged it out at 39.22%. As of August 2018, Windows 7 is still used by nearly 45 percent of businesses in the United States. Many businesses continue to use outdated operating systems in order to avoid the troubleshooting and expense of implementing new systems. Simply put, many businesses do not feel the need to fix what isn’t broken. Despite the success and prevalence of Windows 7, thousands of businesses will have to update their operating systems to Windows 10 and adjust their workflows to take advantage of its new features.
Outdated, reactive IT services end up costing businesses untold amounts of revenue each year. We are all familiar with the old IT model. Employees submit a help ticket when their computers malfunction, and the IT department does their best to solve the problems. However, as business and technology innovation picks up pace every year, that system is simply too slow. Proactive IT departments anticipate problems before they arise and see opportunities before your competitors.
Whether a company is improving its efficiency or struggling to maintain profitability, one line item in the budget that often finds itself on the chopping block is the allocation for managed IT services.
Ironically, the attributes that make an IT services company exceptional are often why executives don’t think they’re getting their money’s worth. This is because an exceptional IT company ensures that your systems work consistently, smoothly, and uneventfully, while a mediocre IT company is constantly responding to calamities, failures, and interruptions.
So what’s an awesome IT company doing behind the scenes that justifies your continued relationship?
Your Social Security Number (SSN) enables government agencies to identify individuals in their records and businesses to track each individual's financial information. It was originally created to track the earnings histories of U.S. workers for use in determining Social Security benefit entitlement and calculating benefit levels. Nowadays, however, it is commonly used by both government and private entities to identify an individual and report all sorts of information, including financial data and credit history.
It used to be that businesses controlled how their staff used and accessed data in the workforce by simple physical proximity: users came to work and accessed networks on company devices, and that was that. In today's more diverse workforce, people want to be able to work remotely and access their resources at any time without coming into the office.
Many companies allow or encourage workers to use their own devices, which makes it even tougher to regulate access and ensure consistent security for company data and networks. Microsoft’s new Azure cloud computing tools provide solutions to many of these modern issues.
If you’re a business owner, I encourage you to ask yourself the same question about your own line of services.Why would any business hire your company to do something they could possibly figure out on their own? How hard can it be? Whether you're a plumber, roofer, lawyer, or hairstylist, there’s probably a YouTube channel that could help people figure out most of the same things, right?
Topics: managed IT services
The Blue Screen of Death.
The Spinning Wheel of Death.
At some point, every computer user experiences a crash: when your computer freezes, hangs, or shuts itself down. If your computer crashes, it could be a sign that there’s something seriously wrong with your operating system or hard drive. And if your hard drive crashes, it can take all of your data with it—sometimes irretrievably. Knowing the facts about hard drive crashes can help you safeguard your data and prevent loss.
Are you thinking about moving your business IT, network, data, and/or telecommunications services to the cloud? This is becoming more and more commonplace in the business world, so it’s a good time to discuss “cloud” versus “local” services. How do you decide which is correct for your business?
IT is a high pressure industry, and the people that work in it must calm people when they’re most frustrated. Let’s have some fun with IT and lighten things up a little.