Dymin Blog

Updating Your Business Phone System? Look for These 8 Things

Posted by Scott Breitman on Nov 21, 2019 1:48:00 PM


Your business is ready to upgrade the phone system. You need something that is easy to use that won’t break your budget. What other features and functionality should you consider when shopping for a new phone system? We have compiled a list of eight things you should look for. 



Make sure your new phone system is affordable—in all ways. That means you need to consider the hardware, any service from your provider, and your time to learn how to use the new system.


Voice Over Internet Protocol (VoIP) Capability

Business today is not just conducted in the office or on the phone; it is also conducted online. That means your phone system should allow you to conduct voice calls through your IP network. This is standard on new phone systems today, so make sure any new system for your business includes this feature.


Fully Hosted

In a fully hosted system, your provider maintains equipment off site at a cloud data center. This eliminates the need for your business to purchase and maintain hosting equipment on site, making a fully hosted system ideal for small businesses and those without in-house IT personnel.


Cloud Based

A cloud-based phone system will allow your employees to have a bring-your-own-device option, so they can connect to your business phone system over any internet connection. Adding or modifying users is also quick and efficient.


Expanded Features

Your phone system should allow unlimited incoming calls, eliminate busy signals and long distance charges for calls between extensions or offices, and include the following:

  • Automated voicemail
  • Call transferring and forwarding
  • Hold music
  • An online account and systems management

If you are not getting all of these features, you may not be getting your money’s worth.


Unified Communications as a Service (UCaaS)

Web-based phone service is the logical first step to a complete, enterprise-wide, cloud-based communications system. These systems integrate features including internet voice and video calling, call forwarding, unified voicemail/email messaging, call recording, and audioconferencing services. Combining all of these services is more efficient than purchasing them separately and can help your business be more productive.


Desk or Mobile Phones?

Your business does not have to be tied to a desk anymore. A virtual phone system allows your customers to call one main business phone number to reach even remote workers. These systems offer a variety of features, including automated receptionists, voicemail, call forwarding, call screening, a toll-free number, and online faxing.


Customer Support

Any type of phone system should be available at all times during business hours. Your business is relying on it! A managed service provider should have the capability to keep your business services up and running all the time.


Choosing a phone system for your business can be a daunting process, with many options and functionalities to consider. For more information about purchasing a business phone system, download our free ebook! 


Topics: business phone