Dymin Blog

My Child's Device Was Lost or Stolen! Now What?

Posted by Mike Hurt on Aug 8, 2017 1:00:00 PM
sad child.jpgYour child will likely lose an electronic device of some sort. Some of these devices are getting smaller with each passing year, making them easier to misplace and overlook. Add in the fact that the typical youngster owns all sorts of devices, and there's a good chance at least one will be lost in the shuffle at some point. The average tween or teenager owns a smartphone, tablet, and/or laptop computer. If your child loses track of a device, don't panic!


First, Attempt to Locate the Device

If the device has software installed to help you find it (like Apple's Find My iPhone or Google's Find My Device), start there. If these are not available, then the first step is to retrace your child's steps. Ask where your child was earlier in the day and the days prior. They probably spent time at school, home, a friend's place, and maybe a public park. Revisit each of these places to look for the lost device. If you can't find it, check your child's school's lost and found as well as other lost and founds throughout the community. If the device has GPS enabled, contact the provider to find out of it is possible to pinpoint its current location.


Is the Device Insured?

Many smartphone providers and other mobile-device makers offer insurance plans. If you are positive the device is permanently lost, contact the provider to file a claim. There will likely be a deductible that must be paid in order to have the device replaced. However, this fee pales in comparison to the cost of a brand new device.


Contact the Authorities

If you believe your child's device was stolen, or if the device contains sensitive personal information about the child or your family, it is prudent to contact the authorities. Reach out to your local police station to report the theft. Let them know the device contains sensitive personal information that can compromise your child's privacy.


Change Passwords

Consider all the websites and online services your child uses with the web-enabled mobile device. Log into those websites from a secure computer to change the passwords. This way, an individual with cruel intentions who finds the tablet or smartphone won't be able to login to your child's email, social media accounts, and other online services to wreak havoc. It is also a good idea to change usernames for extra security.


Wipe Data Remotely

It is possible to wipe data from the lost device in a remote manner so a burglar can't access the accounts and other information contained on the device. As long as your device is set up with a service similar to Google Sync or Device Policy, you can take advantage of this important failsafe. It allows you to manage all devices synced to your or your child's account to perform a remote wipe. It is even possible to remotely trigger an alarm on your lost device or lock it.


Can You Retrieve Any Photos?

Sometimes cloud features can be enabled on our devices without us knowing it; this is worth checking into. Your child may have photos or other data that has been automatically backed up on the cloud, such as through Google Photos or Apple's iCloud. If a backup was performed at any point, you should be able to easily retrieve at least some, if not all, of your child's photos.


Prevent This Nightmare from Unfolding Again

If it happened once, it can certainly happen again. You might even lose one of your own devices at some point. The best way to prepare for such a situation is to back up your data on the cloud. This way, your important information will always be accessible, regardless of whether you have your device in hand. The cloud can't be stolen. 


Lean on Dymin, and you won't have to deal with the drama that comes with losing important data stored on your lost or stolen electronic devices again. We provide cloud service and offer backup plans to ensure your digital information is preserved in all instances. We give you the choice of continuous, daily, weekly, monthly, or yearly scheduled backup plans.

Dymin can consult with your at your home to review all of your devices' configurations and ensure they're enabled to take advantage of all of the cloud's features as well as the features listed in this article (e.g. remotely wiping your phone). Contact us today to learn more about how we can safeguard your information by utilizing cloud storage. We also provide computer repair and data recovery services.


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Topics: data backup

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